Privacy policy.
Our contact details
Name: Danielle Bostock
Phone Number: 07825 914935
E-mail: tinytoesphysio@gmail.com
Website: www.tinytoesphysio.co.uk
The type of personal information we collect
We currently collect and process the following information:
· Personal identifiers, contacts and characteristics (for example, name, address and contact details for yourself and your child).
· Medical and lifestyle information for the purposes of providing physiotherapy treatment. This will only be information that is relevant and necessary for the provision of treatment
· Transaction data, details about payment from you.
· Cookies, cookies are small pieces of data that websites store on a device. They can be used to improve visitors browsing experience by showing how people use different features. Our website uses cookies to allow some key features such as URL links to work and to provide you with a good experience by monitoring the effectiveness and performance of our website. You can choose to decline some/all cookies or you can set your browser to refuse cookies.
· Special category data, more sensitive data regarding health. This will only be information that is relevant and necessary for the provision of physiotherapy assessments and treatment.
How collect personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
· You have completed our “contact us” form on our website and have provided us with your name, email and phone number for the purpose of making an appointment or to discuss an enquiry with us.
· You have contacted us via email to make an enquiry or appointment.
· Via telephone contact.
· Notes will be completed by us after each session which may include: any relevant medical information and the details of any treatment provided.
· With your consent only, data may also be collected from other relevant health care professionals such as GP via phone, email or written documents.
We use the information that you have given us in order to provide safe and accurate physiotherapy assessment and treatment.
We may share this information with other relevant services and health care professionals such as GP’s consultants and NHS physiotherapists. Information will only be shared if necessary and relevant and only with your consent, which can be withdrawn at any time.
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting us directly via our email tinytoesphysio@gmail.com or via our telephone number 07825 914935.
(b) We have a contractual obligation.
(c) We have a legal obligation.
How we store your personal information
Your information is securely stored in a range of locations. This includes digital format such as emails. Written documents are kept securely under lock and key.
Personal data will be stored for no longer than is necessary for the purposes for which it is processed, including for the purposes of satisfying any legal or reporting requirements. The legal requirements for the retention of patient information for children and young people is until 25 years of age, or eight years after death.
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at tinytoesphysio@gmail.com or on 07825 914935 if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at tinytoesphysio@gmail.com or on 07825 914935.
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk